Contact us

We’re Here to Help – Reach Out Anytime

At T2T SIMPLE LTD, we believe that great customer service is just as important as great products. Whether you have a question about a specific wicker basket, need help tracking your order, want to request a bulk purchase, or simply wish to share feedback – we are always just a message or phone call away.

Our team is dedicated to providing fast, friendly, and professional support to every customer across the United States and around the world. We don’t use bots or automated scripts. When you contact us, you will speak to a real person who genuinely cares about solving your problem or answering your question.

How to Reach Us

We offer multiple convenient ways to get in touch. Choose the method that works best for you.

1. Email Support (Recommended for non-urgent inquiries)

For detailed questions, order issues, returns, or partnership opportunities, please email us at:

marga.trading.amz@gmail.com

Our email inbox is monitored daily, including weekends. Most emails receive a reply within 12–24 hours. For faster assistance, please include your order number (if applicable) and a clear description of your request.

When to email us:

  • Questions about product dimensions, materials, or usage

  • Requesting a return or refund

  • Reporting a damaged or missing item

  • Wholesale or bulk order inquiries

  • Suggestions or feedback about our website or products

  • Partnership or affiliate inquiries

Example subject lines to help us help you faster:

  • “Order #12345 – Wrong item received”

  • “Question about wicker basket dimensions – SKU WB202”

  • “Return request – Order #67890”

  • “Bulk purchase for garden center – 500 units”

2. Phone Support (For urgent matters)

If you need immediate assistance, you can call us directly at:

Phone: +84 0585824143

Our phone lines are open Monday through Friday, 9:00 AM to 5:00 PM (UK time). However, we understand that many of our customers are in the United States, so we make every effort to return voicemails left outside of business hours within one business day.

When to call us:

  • You need help completing a payment on our website

  • You want to confirm stock availability before placing a large order

  • You have not received a tracking number after several days

  • You need to cancel an order immediately (within 1 hour of purchase)

Important note about phone calls:
Please have your order number ready if you have already made a purchase. This will help us locate your information quickly. If we are unable to answer immediately, please leave a clear voicemail with your name, order number (if any), callback number, and a brief message. We will call you back as soon as possible.

3. Contact Form on Our Website

You can also use the contact form available on every page of t2tsimple.com. Simply fill in your name, email address, order number (optional), and your message. The form sends your inquiry directly to our support team.

The contact form is ideal for:

  • General questions before making a purchase

  • Requests for product recommendations

  • Reporting technical issues with the website

Our Business Address (For Official Correspondence)

If you need to send us physical mail (returns, legal documents, or formal inquiries), please use our registered office address:

T2T SIMPLE LTD
27 Old Gloucester Street
LONDON WC1N 3AX
UNITED KINGDOM

Important notes about returns:
Do not send any product returns to this address without first contacting our support team at marga.trading.amz@gmail.com. We will provide you with the correct return address and instructions. Unauthorized returns sent to our London office may not be processed or refunded.

Frequently Asked Contact Scenarios (And How We Handle Them)

To save you time, we have outlined below the most common reasons customers contact us, along with exactly how we respond. Please read through these scenarios before reaching out – you might find an immediate answer.

Scenario 1: “My order hasn’t arrived yet.”

We understand how frustrating shipping delays can be. Here is what we do:

  1. First, check your tracking number (sent to your email when the order shipped).

  2. If tracking shows no movement for more than 7 days, email us with your order number.

  3. Within 24 hours, we will contact the carrier and provide you with an update.

  4. If the package is confirmed lost, we will issue a full refund or send a replacement – your choice.

Scenario 2: “I received a damaged or defective product.”

We stand behind the quality of every wicker basket and rattan product we sell. If your item arrives damaged:

  1. Take clear photos of the damage (including the packaging if possible).

  2. Email the photos along with your order number to marga.trading.amz@gmail.com.

  3. We will review your claim within one business day.

  4. Once approved, we will either send a free replacement or issue a full refund – no need to return the damaged item in most cases.

Scenario 3: “I want to change or cancel my order.”

We process orders quickly to ensure fast shipping. That means your cancellation window is short.

  • If you cancel within 1 hour of placing your order, we can usually cancel it completely with no charge. Call us at Phone: +84 0585824143 immediately.

  • After 1 hour, your order may already be packed. In that case, you can still return the item for a refund once it arrives (see our Refund and Return Policy).

  • To change the shipping address or product variant, email us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after 2 hours.

Scenario 4: “I have a question about payment methods.”

We accept payments securely through Stripe. Supported methods include:

  • All major credit cards (Visa, Mastercard, American Express, Discover)

  • Debit cards with Visa or Mastercard logo

  • Apple Pay

  • Google Pay

If your payment is declined, please contact your bank first. If you still have issues, email us and we can help troubleshoot.

Scenario 5: “I want to return an item – what is the process?”

Returning an item is simple:

  1. Ensure you are within 30 days of the delivery date.

  2. The product must be unused, in original condition, and in its original packaging.

  3. Email marga.trading.amz@gmail.com with your order number and reason for return.

  4. We will send you a return authorization and the correct return address.

  5. Once we receive the returned item, we process refunds within 3–5 business days via Stripe.

Please note: Customers are responsible for return shipping costs unless the item was damaged or defective.

Scenario 6: “Do you offer wholesale pricing for businesses?”

Yes, we do. Many small boutiques, garden centers, and event planners buy our baskets in bulk. Please email us with:

  • Your business name and location

  • The products you are interested in (including quantities)

  • Your shipping address

We will reply with a custom wholesale quote within 2–3 business days.

Scenario 7: “I forgot my password or cannot log into my account.”

No problem. On the login page of t2tsimple.com, click “Forgot Password.” Enter your email address, and we will send a reset link. If you still cannot log in, email us and we will manually reset your account.

Scenario 8: “The product I want is out of stock. Will it be restocked?”

We regularly restock our most popular baskets and garden items. To request a restock alert:

  1. Email us with the product name and SKU (found on the product page).

  2. We will add you to our notification list.

  3. As soon as the item is back in stock, we will email you.

Most restocks happen within 2–4 weeks.

Scenario 9: “I received the wrong item.”

Mistakes are rare, but they can happen. If you received a different product than what you ordered:

  1. Do not open or use the item.

  2. Take a photo of the item you received next to the packing slip.

  3. Email the photo and your order number to us.

  4. We will send you a prepaid return label (free for you) and ship the correct item immediately.

Scenario 10: “How do I know my payment information is safe?”

We take security extremely seriously. All payments are processed through Stripe, a Level 1 PCI-compliant payment processor. Stripe is used by millions of businesses worldwide, including many Fortune 500 companies. We never store your credit card details on our servers. Additionally, Stripe offers:

  • Fraud detection using machine learning

  • Secure 3D Secure authentication for added verification

  • Fast refunds directly to your original payment method

  • Apple Pay and Google Pay encryption so your card number is never shared with us

You can shop with complete confidence at T2T SIMPLE LTD.

Our Customer Support Promise

When you contact T2T SIMPLE LTD, you can expect:

Fast Response Times

  • Email: within 12–24 hours (often faster)

  • Phone: answered immediately during business hours; voicemails returned within 24 hours

  • Contact form: within 24 hours

Professional & Empathetic Communication

We train our team to listen carefully, avoid jargon, and always treat you with respect. No scripted robots. No runaround.

Problem Resolution, Not Excuses

If we made a mistake, we own it. If a product is faulty, we fix it. Our goal is not just to answer your question – it is to leave you feeling satisfied and confident in our brand.

Privacy & Confidentiality

Any information you share with us – your email address, phone number, order details, or payment information – is kept strictly confidential. We never sell or rent your data to third parties. For more details, please review our [Privacy Policy] (link on our website).

Escalation: What If You Are Not Satisfied With Our Support?

Although it rarely happens, if you feel that your issue has not been resolved fairly, you may request to speak with a supervisor. Simply reply to your email thread or ask the phone agent to escalate your case. We will connect you with a senior team member who has the authority to make decisions regarding refunds, replacements, or compensation.

If you remain unsatisfied after escalating, you also have the right to file a dispute through your credit card issuer or payment provider. However, we strongly encourage you to give us a chance to make things right first. Most issues can be resolved amicably within 48 hours.

Business Hours & Holiday Schedule

Our standard support hours are:

  • Monday to Friday: 9:00 AM – 5:00 PM (UK time)

  • Saturday & Sunday: Email support only (replies within 24–36 hours)

  • Phone: Not answered on weekends, but voicemails are checked on Monday morning.

UK holidays when our office is closed:

  • New Year’s Day

  • Good Friday

  • Easter Monday

  • Early May Bank Holiday

  • Spring Bank Holiday

  • Summer Bank Holiday

  • Christmas Day

  • Boxing Day

During holidays, email responses may take up to 48 hours. We appreciate your patience.

Important for US customers: Because of the time difference (UK is 5–8 hours ahead of US time zones), if you call us in the late afternoon US time, our office may already be closed. Please consider emailing or calling earlier in the US morning for a faster live response.

Connect With Us (Social Media & News)

While we are primarily an e-commerce brand, we maintain a presence on select platforms to share new arrivals, special promotions, and home organization tips. Follow us to stay updated:

  • Instagram: [@t2tsimple] (coming soon)

  • Facebook: T2T SIMPLE LTD

  • Pinterest: T2T Simple – Wicker & Garden Ideas

We do not currently offer live chat on social media. For customer service, always use marga.trading.amz@gmail.com or Phone: +84 0585824143.

Reporting Technical Issues With Our Website

If you experience problems while browsing or checking out on t2tsimple.com, please email us with:

  • Your device type (e.g., iPhone 14, Windows laptop)

  • Browser name and version (e.g., Chrome 120, Safari 17)

  • A screenshot of the error message (if any)

  • What you were trying to do when the issue occurred

Our technical team will investigate and resolve the issue as quickly as possible. Common issues we can help with:

  • Pages not loading correctly

  • Adding items to cart fails

  • Discount codes not applying

  • Checkout page freezing

  • Tracking link not working

Wholesale & Partnership Inquiries

Are you a retailer, interior designer, event planner, or garden center owner? We would love to work with you.

Benefits of partnering with T2T SIMPLE LTD:

  • Competitive wholesale pricing (starting at 40% off retail)

  • No minimum order quantity for first-time test orders

  • Custom branding options for large orders (e.g., your logo on hang tags)

  • Fast international shipping to the US, Canada, Europe, and Australia

  • Dedicated account manager for repeat orders

To start the conversation, please email marga.trading.amz@gmail.com with the subject line: “Wholesale Inquiry – [Your Business Name]”

Include the following information:

  • Business name and website (if any)

  • Business tax ID or resale certificate (if applicable)

  • Approximate monthly order volume

  • Which products interest you most

We will reply within 2–3 business days with a price list and terms.

Press & Media Inquiries

Journalists, bloggers, and influencers who wish to review our products or feature T2T SIMPLE LTD in articles, videos, or social media posts are welcome to contact us. We provide:

  • Free sample products for qualified reviewers

  • High-resolution product photos

  • Brand assets (logo, style guide)

  • Interview opportunities with our founder

Please email us with the subject line “Press Inquiry” and include:

  • Your name and publication/channel name

  • Your audience size and location

  • What type of content you plan to create

We prioritize partnerships with honest, authentic creators who align with our values of simplicity, quality, and sustainability.

Fraud & Security Concerns

If you believe your credit card or personal information has been misused in connection with our website, please:

  1. Contact your bank immediately to freeze your card.

  2. Email us at marga.trading.amz@gmail.com with the subject “Security Alert”

  3. Provide any relevant order numbers or suspicious email receipts.

We will work with Stripe’s fraud team to investigate and block any unauthorized transactions. Please note that T2T SIMPLE LTD never contacts customers to ask for passwords, credit card numbers, or sensitive personal information. If you receive such a request claiming to be from us, it is a scam. Forward it to us and then delete it.

Final Word: We Value Every Single Customer

Whether you are buying one $4 wicker basket or fifty $8 garden planters, you matter to us. We are not a faceless corporation. We are a small, dedicated team that takes pride in serving you.

Do not hesitate to reach out. No question is too small. No problem is too big. We are here to make your experience with T2T SIMPLE LTD smooth, pleasant, and memorable.

Contact us today:

📧 marga.trading.amz@gmail.com – for email support, returns, wholesale, and anything else
📞 Phone: +84 0585824143 – for urgent matters during business hours (UK time)
🏢 27 Old Gloucester Street, LONDON WC1N 3AX, UNITED KINGDOM – for written correspondence (no returns without prior authorization)

Thank you for choosing T2T SIMPLE LTD. We look forward to hearing from you.