Asked Questions (FAQ) – T2T SIMPLE LTD

Welcome to the T2T SIMPLE LTD Frequently Asked Questions page. We have compiled the most common questions our customers ask about our wicker baskets, rattan products, garden items, ordering process, payments, shipping, returns, and more. Whether you are a first-time visitor or a returning customer, this FAQ is designed to provide clear, detailed, and helpful answers.

If you cannot find the answer you are looking for here, please do not hesitate to contact us directly via email at marga.trading.amz@gmail.com or by phone at Phone: +84 0585824143. Our customer support team is ready to assist you.

1. General Questions About T2T SIMPLE LTD

Q1: Who is T2T SIMPLE LTD?

A: T2T SIMPLE LTD is a UK-based company specializing in affordable, high-quality wicker baskets, rattan products, and outdoor garden baskets. We were founded with the mission of bringing beautiful, functional, and eco-friendly storage solutions to homes across the United States and around the world. Our products are priced between $4 and $8, making organization and garden décor accessible to everyone.

Our registered office is at 27 Old Gloucester Street, LONDON WC1N 3AX, UNITED KINGDOM. You can shop our full collection at t2tsimple.com .

Q2: Is T2T SIMPLE LTD a legitimate company?

A: Absolutely. We are a legally registered company in England and Wales. We have been serving customers since 2018, and thousands of customers have trusted us for their home and garden needs. We use Stripe, a world-leading secure payment processor, and we have a transparent refund and return policy. You can verify our registration details through the UK Companies House database (registration number available upon request). Additionally, our contact information – email marga.trading.amz@gmail.com and phone Phone: +84 0585824143 – is publicly listed and actively monitored.

Q3: Where are your products made?

A: Our wicker and rattan products are carefully sourced from skilled artisans and trusted manufacturing partners, primarily in Southeast Asia, where rattan grows abundantly and weaving traditions have been passed down for generations. We work directly with these craftspeople to ensure fair wages, safe working conditions, and high-quality standards. We do not use mass-production factories that compromise on quality or ethics.

Q4: Do you have a physical store I can visit?

A: We operate primarily as an online e-commerce brand. Our registered office in London is for administrative and legal purposes only; it is not a retail store or showroom. However, you can browse our entire collection with detailed photos, dimensions, and descriptions on our website. If you need additional information before purchasing, please email us – we are happy to provide extra photos or answer specific questions.

Q5: What makes T2T SIMPLE different from other basket sellers?

A: Several factors set us apart:

Affordable pricing ($4–$8): We offer premium quality at a fraction of the price charged by boutique home goods stores.
Direct sourcing: We work directly with artisans, eliminating middlemen and passing the savings to you.
Customer-centric policies: 30-day returns, free replacements for damaged items, and real human customer support.
Secure payments via Stripe: Including Apple Pay and Google Pay.
Eco-friendly materials: Rattan and wicker are renewable, biodegradable, and sustainable.

We are not a drop-shipping company – we inspect every batch before it is shipped to our fulfillment centers.

2. Product Questions (Wicker Baskets, Rattan, Garden Items)

Q6: What types of baskets do you sell?

A: We offer a wide variety of baskets and rattan products, including:

Rectangular storage baskets – perfect for shelves, cubbies, and closets.
Round woven baskets – ideal for blankets, toys, or as decorative planters.
Garden baskets – sturdy totes for harvesting vegetables or carrying gardening tools.
Picnic hampers – classic wicker baskets with handles for outdoor dining.
Wall-mounted baskets – for herbs, flowers, or bathroom storage.
Collapsible baskets – space-saving designs for seasonal items.
Rattan trays – for coffee tables, ottomans, or serving.

Our collection is constantly expanding. Check our website for the latest arrivals.

Q7: What are your baskets made of?

A: Our baskets are made primarily from natural rattan and wicker. Rattan is a type of palm vine that grows in tropical regions. It is strong, flexible, and renewable. Wicker refers to the weaving process, not a specific material – but in our case, wicker products are also made from rattan or similar natural fibers. Some of our garden baskets may have reinforced bases or liners made from cotton or polyester for added durability. All materials are non-toxic and safe for indoor and outdoor use.

Q8: Are the baskets suitable for outdoor use?

A: Yes, many of our baskets are designed for outdoor and garden use. However, natural rattan and wicker are not waterproof. If you plan to leave a basket outside in rain or high humidity, we recommend applying a clear outdoor sealant (available at hardware stores) or bringing the basket indoors during wet weather. For damp environments like bathrooms, the baskets will last longer if kept dry and well-ventilated. We also offer some weather-resistant treated options – look for “outdoor rated” in the product description.

Q9: What sizes do your baskets come in?

A: Sizes vary by product. Most of our baskets range from small (6 inches wide) to large (18 inches wide). Each product page includes detailed dimensions in inches (length x width x height) and approximate weight capacity. If you need a specific size for a particular shelf or space, please check the dimensions carefully before ordering. If you are unsure, email us – we can help you find the right fit.

Q10: Can I wash or clean my wicker basket?

A: Yes, but with care. Natural wicker and rattan should not be submerged in water. To clean:

Use a soft brush or vacuum with a brush attachment to remove dust and debris.
Wipe with a slightly damp (not wet) cloth. Do not soak.
For stains, mix mild soap with water, apply with a soft cloth, then wipe with a clean damp cloth and dry immediately.
Do not use harsh chemicals, bleach, or abrasive cleaners.
Allow the basket to air dry completely before use – do not place in direct sunlight or near a heater, as this can cause cracking.

For outdoor baskets exposed to dirt, a gentle hose rinse is acceptable if you dry them thoroughly afterwards.

Q11: Will the baskets arrive fully assembled?

A: Most of our baskets arrive ready to use, with no assembly required. Some larger garden baskets or collapsible designs may require simple steps (e.g., attaching a handle or popping up the sides). If assembly is needed, clear instructions will be included in the package. If you have any difficulty, email us and we will send you a video guide.

Q12: Do your baskets have lids or liners?

A: Some do, some do not. Each product page clearly states whether a lid, liner, or both are included. If a liner is included, it is typically made of cotton or polyester and is removable and washable. If you need a basket with a specific feature (e.g., a lid for pet food storage), please check the product description or contact us for recommendations.

Q13: Are your products safe for food contact (e.g., bread baskets, fruit bowls)?

A: Yes, our untreated natural rattan baskets are safe for dry food items like bread, fruit, or vegetables. However, we do not recommend using them for wet or oily foods, as moisture can damage the fibers. For serving, you may want to line the basket with a cloth or parchment paper. We do not apply any toxic finishes or sealants unless explicitly stated (and those products would be marked as decorative only).

Q14: What is the weight capacity of your baskets?

A: Weight capacity depends on the size, weave tightness, and construction. As a general guideline:

Small baskets (6–10 inches): up to 5 lbs
Medium baskets (10–14 inches): up to 10 lbs
Large baskets (14–18 inches): up to 15–20 lbs
Heavy-duty garden totes: up to 30 lbs

Please do not exceed the recommended weight, as this can cause the weave to stretch or break. For exact capacity, refer to the individual product page or email us.

Q15: Do you offer custom sizes or personalized baskets?

A: Not at this time. Our products are sold in standard sizes to keep costs low ($4–$8). However, if you need a large quantity of a specific size for a business or event, please contact us at marga.trading.amz@gmail.com – we may be able to arrange a custom production run for bulk orders of 500+ units.

3. Placing an Order

Q16: How do I place an order on your website?

A: Placing an order is simple:

Browse our products on t2tsimple.com .
Click “Add to Cart” on any item you wish to purchase.
When you are ready, click the cart icon (top right) and select “Proceed to Checkout.”
Enter your shipping address, email, and phone number.
Choose your payment method (credit/debit card, Apple Pay, or Google Pay).
Review your order and click “Place Order.”
You will receive an Order Confirmation email within minutes. When your order ships, you will receive a Shipping Confirmation email with tracking information.

Q17: Can I change or cancel my order after placing it?

A: Yes, but only if we have not yet shipped your order. Please contact us immediately at Phone: +84 0585824143 (urgent) or marga.trading.amz@gmail.com . If you cancel within 1 hour of placing the order, we can almost always cancel it fully. After that, it depends on whether our warehouse has already processed the order. If the order has already shipped, you will need to wait for delivery and then return the item (you pay return shipping unless the item is defective). See our Refund and Return Policy for details.

Q18: How do I know if my order has been accepted?

A: You will receive an Order Confirmation email immediately after clicking “Place Order.” However, that is not final acceptance. Final acceptance occurs when we send you a Shipping Confirmation email. If we cannot fulfill your order for any reason (e.g., out of stock after you ordered), we will notify you within 1–2 business days and issue a full refund.

Q19: Can I order products for someone else as a gift?

A: Absolutely. When you check out, enter the recipient’s name and shipping address in the shipping fields. Your billing address should be your own. You can also include a gift message during checkout (optional). The package will not include a price invoice unless you request one. For gift returns, see our Refund and Return Policy.

Q20: Is there a minimum order amount?

A: No. You can order a single $4 basket or 100 baskets. There is no minimum order requirement. However, shipping costs are calculated per order, so ordering multiple items at once is more cost-effective than placing many small orders.

Q21: Do you offer gift wrapping?

A: We do not offer gift wrapping at this time. However, our baskets are naturally attractive and many customers give them as-is or add a ribbon. If you need a special presentation, we recommend purchasing a gift box separately.

4. Payment Methods & Security

Q22: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards with Visa/Mastercard logos, Apple Pay, and Google Pay. All payments are processed securely through Stripe. We do not accept PayPal, Venmo, Afterpay, Klarna, checks, money orders, or cash.

Q23: Is it safe to enter my credit card information on your website?

A: Yes, it is extremely safe. We use Stripe, a Level 1 PCI-compliant payment processor. Your card details are encrypted and sent directly to Stripe – we never see or store your full card number. Stripe also uses machine learning fraud detection, 3D Secure authentication, and tokenization. You are protected by your bank’s fraud protection policies as well.

Q24: Do you store my payment information?

A: Only if you check the box “Save this card for faster checkout.” In that case, Stripe stores a tokenized reference (not your actual card number or CVV). We cannot access your full card details. You can delete saved cards at any time from your account page.

Q25: Why was my payment declined?

A: Common reasons include:

Insufficient funds or credit limit exceeded.
Incorrect CVV or expiration date.
Billing address mismatch.
Your bank flagged the transaction as suspicious (first-time purchase from a UK company).
The card is expired.
You are using a prepaid card that is not supported.

If your payment is declined, try another card or contact your bank. You can also try using Apple Pay or Google Pay. If the problem persists, email us – we can see the decline code from Stripe and help you interpret it.

Q26: When will my credit card be charged?

A: We do not actually charge your card (capture the funds) until your order ships. However, your bank may place a temporary hold (authorization) on the funds immediately. This reduces your available credit or balance. If we cancel your order before shipping, we void the authorization, and your bank releases the hold within 3–7 business days.

Q27: Do you accept payments in currencies other than USD?

A: All prices on our website are in US Dollars (USD). If you pay with a non-USD card, Stripe will convert the amount at the current exchange rate. Your bank may charge an additional foreign transaction fee. We recommend using a card that has no foreign transaction fees if you are outside the US.

5. Shipping & Delivery

Q28: How long does shipping take?

A: Shipping times depend on your location:

United States (mainland): 5–7 business days after shipment for standard shipping. Expedited shipping (2–3 business days) is available at checkout for an additional fee.
Alaska, Hawaii, US territories: 7–12 business days.
International (Canada, Europe, Australia, etc.): 10–20 business days.

Please note: These are estimates, not guarantees. Carrier delays, weather, and customs (for international) can extend delivery times. We are not responsible for such delays but will help you track your package.

Q29: How much does shipping cost?

A: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. For a typical order of 1–3 baskets (under 2 lbs) within the US mainland, standard shipping is approximately $4–$7. Expedited shipping is $8–$15. For larger orders, shipping costs increase gradually. We do not offer free shipping as a standard, but we occasionally run promotions – check our website for current offers.

Q30: Do you ship to PO Boxes or APO/FPO addresses?

A: For US domestic orders, we can ship to PO Boxes via USPS. However, delivery times may be longer, and we cannot guarantee tracking updates after the package reaches the post office. We do not ship to APO/FPO military addresses at this time.

Q31: How can I track my order?

A: Once your order ships, you will receive a Shipping Confirmation email containing a tracking number and a link to the carrier’s tracking page (USPS, UPS, FedEx, or DHL). You can also log into your account (if you created one) and view your order history. If you have not received tracking information after 5 business days (US) or 10 business days (international), please email us.

Q32: My tracking says “delivered” but I did not receive my package. What should I do?

A: First, check with neighbors, family members, or your building’s mailroom. Sometimes carriers leave packages in unexpected locations (e.g., behind a bush, on a side porch). Wait 24 hours – occasionally carriers mark packages as delivered early. If you still cannot find it:

Contact the carrier directly (USPS, UPS, or FedEx) with your tracking number to file a missing package claim.
Email us at marga.trading.amz@gmail.com with your order number and the tracking number. We will help you escalate the claim and, if the carrier confirms the package is lost, we will issue a refund or replacement (at our discretion).

Please note: Once the carrier marks a package as delivered, our liability is limited. However, we will do our best to assist you.

Q33: Do you ship internationally? Which countries?

A: Yes, we ship to many countries outside the United States, including Canada, the United Kingdom, Australia, New Zealand, and most European Union nations. At checkout, enter your address to see if we ship to your country. If your country is not listed, we do not currently ship there. For international orders, please be aware of potential customs duties, taxes, and longer delivery times.

Q34: Will I have to pay customs fees or import duties?

A: Possibly. As the importer of record, you are responsible for any customs duties, taxes (including VAT), or brokerage fees imposed by your country. These fees are not included in our prices or shipping charges. We recommend contacting your local customs office for an estimate before ordering. If you refuse to pay customs fees and the package is abandoned or returned to us, we will refund the product price minus original shipping and any return shipping costs charged by the carrier.

6. Returns, Refunds & Exchanges

Q35: What is your return policy?

A: We offer a 30-day return window from the date of delivery. Products must be unused, in original condition, and in original packaging. Return shipping is paid by the customer unless the return is due to our error (damaged, defective, wrong item). There is no restocking fee. For full details, please read our Refund and Return Policy on our website.

Q36: How do I start a return?

A: Email us at marga.trading.amz@gmail.com with your order number, the product(s) you wish to return, and the reason. Do not send any item back without receiving a Return Authorization Number (RAN) and the correct return address. We will reply within 24 business hours with instructions.

Q37: How long does it take to get a refund?

A: After we receive your return, we inspect it within 3–5 business days. We then initiate the refund through Stripe. Your bank typically posts the credit within 3–5 business days for credit cards, 5–7 business days for debit cards. Total time from you shipping the return to receiving your refund is usually 10–18 business days for US returns.

Q38: What if my item arrived damaged or defective?

A: We are very sorry if that happens. Please email us within 7 days of delivery with photos of the damage and your order number. We will send you a free replacement or issue a full refund (including original shipping) – your choice. In most cases, we do not require you to return the damaged item. See our Refund and Return Policy for details.

Q39: Can I exchange an item for a different size or color?

A: Yes. You can exchange items by returning the original item (you pay return shipping if the exchange is due to change of mind) and we will ship the new item to you at no additional shipping cost (for US customers). For international exchanges, you may need to pay additional shipping. Contact us to initiate an exchange.

Q40: Do you offer partial refunds?

A: Yes. If your item has a minor defect or if you want to keep an item that is not perfect, we can offer a partial refund (typically 20–50% of the purchase price). You keep the item, and we refund the agreed amount to your original payment method. This is often faster and easier than a return.

7. Account & Website Issues

Q41: Do I need to create an account to buy from you?

A: No. You can check out as a guest. However, creating a free account allows you to save shipping addresses, view order history, track returns, and save payment methods for faster checkout.

Q42: I forgot my password. How do I reset it?

A: On the login page, click “Forgot Password.” Enter the email address you used to register. We will send a password reset link to that email. If you do not receive the email within 10 minutes, check your spam folder. If you still have issues, email us and we will manually reset your password.

Q43: The website is not loading properly. What should I do?

A: Try these steps:

Refresh the page (Ctrl+F5 or Cmd+Shift+R).
Clear your browser cache and cookies.
Try a different browser (Chrome, Firefox, Safari, Edge).
Disable any ad-blockers or privacy extensions temporarily.
Try accessing from a different device or network.

If the problem persists, please email us with a screenshot and description of the issue. We will investigate.

Q44: Can I leave a product review?

A: Yes. On each product page, there is a “Reviews” section where you can submit a rating and written review. We appreciate honest feedback – positive or constructive. Reviews help other customers make informed decisions. Please do not post any personal information in reviews.

8. Wholesale & Bulk Orders

Q45: Do you offer wholesale pricing for businesses?

A: Yes. We work with boutiques, garden centers, event planners, interior designers, and other businesses. Wholesale pricing typically starts at 40% off retail, with deeper discounts for larger quantities. To request a wholesale catalog and price list, please email marga.trading.amz@gmail.com with the subject line “Wholesale Inquiry” and include your business name, tax ID or resale certificate (if applicable), and approximate monthly order volume.

Q46: Is there a minimum order quantity for wholesale?

A: For first-time wholesale customers, we have a minimum order of 100 units (mix and match). For repeat customers, we can offer smaller minimums. Contact us for details.

Q47: Can I get samples before placing a wholesale order?

A: Yes. We offer sample packs of our most popular baskets at a discounted price (including shipping). The sample cost is credited toward your first wholesale order if you place it within 60 days. Email us to arrange samples.

9. International Orders

Q48: Do you ship to my country?

A: We ship to many countries, including the United States, Canada, United Kingdom, Australia, New Zealand, and most European countries. At checkout, enter your address to see if your country is available. We are continuously adding new destinations. If your country is not listed, please email us – we may be able to add it.

Q49: How are customs fees handled for international orders?

A: Customs fees, import duties, and taxes are the responsibility of the buyer. We do not collect these at checkout. The carrier may contact you to pay these fees before releasing the package. If you refuse to pay, the package may be returned to us, and we will refund the product price minus original shipping and any return shipping fees. We recommend checking with your local customs office for an estimate before ordering.

Q50: How long does international shipping take?

A: Typically 10–20 business days after shipment, depending on the destination and customs processing. Delays are possible, especially during holidays or due to pandemic-related disruptions. We provide tracking information so you can monitor progress.

Q51: Can I return an international order?

A: Yes, but return shipping costs are generally the customer’s responsibility, even for defective items, because we cannot provide prepaid international labels. Given that our products are low-cost ($4–$8), returning an item from overseas may cost more than the item’s value. In such cases, we often offer a partial refund or replacement without requiring a return. Please contact us to discuss options.

10. Sustainability & Materials

Q52: Are your products eco-friendly?

A: Yes. Rattan and wicker are renewable, biodegradable, and sustainable materials. Rattan grows quickly and can be harvested without killing the plant, making it one of the most environmentally friendly materials for home goods. We also minimize plastic packaging – most of our products are shipped in recycled cardboard boxes with paper padding.

Q53: Do you use any harmful chemicals in production?

A: No. Our natural rattan baskets are untreated or treated only with water-based, non-toxic sealants when necessary. We do not use formaldehyde, lead, or other hazardous substances. If a product has a specific finish (e.g., painted), we disclose that in the product description and ensure the paint is child-safe.

Q54: How should I dispose of a wicker basket at the end of its life?

A: Natural wicker and rattan are compostable or biodegradable. You can cut the basket into small pieces and add to a compost pile (remove any metal or plastic parts first). Alternatively, many recycling centers accept natural fibers. Do not put large baskets in regular recycling bins – check with your local waste management.

11. Promotions & Discounts

Q55: Do you offer discount codes?

A: Occasionally, we run promotions such as first-time buyer discounts, seasonal sales, or bulk purchase discounts. The best way to stay informed is to subscribe to our email newsletter (sign up at the bottom of any page on our website). We do not offer standing discount codes for individuals beyond these promotions.

Q56: Can I use multiple discount codes on one order?

A: No. Only one discount code can be applied per order.

Q57: I forgot to apply a discount code before placing my order. Can you add it afterwards?

A: Unfortunately, we cannot retroactively apply discount codes to completed orders. Please remember to enter your code at checkout before clicking “Place Order.” If you realize your mistake immediately (within 5 minutes), contact us – we may be able to cancel the order so you can reorder with the code.

Q58: Do you have a loyalty or rewards program?

A: Not at this time. We may introduce a loyalty program in the future. For now, our low everyday prices ($4–$8) are designed to be affordable without requiring points or memberships.

12. Customer Service & Contact

Q59: How can I contact customer support?

A: You can reach us by:

Email: marga.trading.amz@gmail.com (best for detailed inquiries, returns, and order issues)
Phone: Phone: +84 0585824143 (for urgent matters, UK business hours – please leave a voicemail with your order number if we are unavailable)

We aim to respond to all emails within 24 hours (Monday–Friday). Phone calls are answered during business hours (9 AM – 5 PM UK time). Voicemails are returned within one business day.

Q60: What are your customer service hours?

A: Our team works Monday through Friday, 9:00 AM to 5:00 PM UK time. We are closed on UK bank holidays. However, we monitor emails on weekends but may take longer to reply (up to 48 hours). For US customers, please note the time difference (UK is 5–8 hours ahead).

Q61: Do you have live chat on your website?

A: We do not currently offer live chat. Please use email or phone for support. We find that email allows us to provide more thorough, documented assistance.

Q62: How do I report a problem with my order?

A: Email us at marga.trading.amz@gmail.com with your order number and a clear description of the problem. Include photos if the issue involves damage, defects, or wrong items. We will prioritize your message and respond within 24 hours.

Q63: Can I track my return?

A: Yes. When you ship a return, please email us the tracking number. Once we receive the package, we will notify you. You can also check your return status by replying to your return authorization email.

Q64: What if I never received a confirmation email?

A: First, check your spam or junk folder. Add marga.trading.amz@gmail.com to your contacts to avoid future filtering. If you still do not see the email, please contact us with your name, order date, and the email address you used. We will resend the confirmation.

Q65: Can you provide a copy of my invoice?

A: Yes. Every order confirmation email includes a link to download or print your invoice. If you lost that email, log into your account (if you have one) or email us – we will send you a PDF copy.

Final Note

We hope this FAQ has answered all your questions. If you have a question that is not listed here, please do not hesitate to contact us. We are committed to making your experience with T2T SIMPLE LTD simple, enjoyable, and worry-free.

Contact us:

📧 marga.trading.amz@gmail.com
📞 Phone: +84 0585824143
🏢 27 Old Gloucester Street, LONDON WC1N 3AX, UNITED KINGDOM

Thank you for choosing T2T SIMPLE LTD. Happy organizing!

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